Returns Policy

We want you to be completely satisfied with your purchase. If your not happy with your order, we're here to help.

1. Return Eligibility

You may return eligible items within 14 days of delivery for a refund, exchange, or store credit, subject to the conditions below.

To qualify for a return:
The item must be unused and uninstalled.
The item must be in its original packaging.
The item must be in resellable condition.
Proof of purchase or order number must be provided.
The return request must be submitted within 14 days of delivery.

2. Non-Returnable Items

The following items cannot be returned:
Installed or used parts.
Electrical or electronic components once opened or installed.
Special-order or imported items.
Custom-sourced parts.
Items damaged by incorrect installation.
Clearance or “Final Sale” items.
Parts ordered incorrectly by the customer without prior compatibility confirmation.
Because appliance spares are highly model-specific, customers are responsible for verifying compatibility before purchasing.

3. Incorrect Parts Ordered

If you are unsure about compatibility, we strongly recommend contacting our support team before placing your order.

If an incorrect part was ordered by the customer:
The item may still qualify for return if unopened and unused.
A handling/restocking fee may apply.
Original shipping costs are non-refundable.
Return shipping is the responsibility of the customer.

4. Damaged, Faulty, or Incorrect Items

If you receive an item that is:
Damaged during shipping.
Faulty on arrival.
Incorrect compared to your order.
Please contact us within 48 hours of delivery with:
Your order number.
Clear photos of the item and packaging.
A description of the issue.
Once inspected and approved, we will arrange a replacement, refund, or store credit where applicable.

5. Return Process

To initiate a return:
Contact our support team via WhatsApp, email or contact form.
Provide your order number, reason for return and photos if applicable.
Wait for return approval and return instructions.
Securely package the item and ship it back using a trackable courier service.

6. Refunds

Once your return has been received and inspected:
Approved refunds will be processed within 5–7 business days.
Refunds will be issued via the original payment method where possible.
Shipping fees are non-refundable unless the return is due to our error.
We reserve the right to reject refunds for items that do not meet return conditions.

7. Exchanges

We gladly replace items that are defective, damaged, or incorrectly supplied.

Exchanges are subject to:
Stock availability.
Verification and inspection.
If the replacement item is unavailable, we may offer:
Store credit.
Refund.
Alternative compatible part.

8. Warranty Disclaimer

Some products may carry manufacturer warranties where applicable.

Warranty does not cover:
Incorrect installation.
Electrical surges.
Physical damage.
Wear and tear.
Misuse or negligence.
Professional installation by a qualified technician is recommended for electrical and technical components.

9. Return Shipping

Customers are responsible for return shipping costs unless:
The incorrect item was supplied by us.
The item arrived damaged or faulty.
We recommend using a tracked courier service, as we cannot be held responsible for lost return parcels.
Need help with a return or compatibility check?
Chat with us on WhatsApp or send us a request and our team will gladly assist you.
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