Privacy Policy

At SparesZA, we respect your privacy and are committed to protecting your personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

1. Information We Collect

We may collect the following information when you use our website or place an order:
Personal Information
Full name.
Email address.
Phone number.
Billing address.
Shipping address.
Order Information
Products ordered.
Payment status.
Delivery details.
Customer support interactions.
Technical Information
IP address.
Browser type.
Device information.
Website usage data.
Cookies and analytics information.

2. How We Use Your Information

We use your information to:
Process and deliver orders.
Provide customer support.
Communicate order updates.
Improve our website and services.
Prevent fraud and unauthorized transactions.
Comply with legal and tax obligations.
Send promotional or marketing communications (only where permitted).

3. Payment Information

We do not store your full card or banking details on our servers.
Payments are securely processed through trusted third-party payment providers.
These providers handle your payment information according to their own security and privacy standards.

4. Sharing of Information

We do not sell or rent your personal information.
We may share limited information with trusted third parties where necessary to operate our business, including:
Courier companies.
Payment providers.
Website hosting services.
Technical support providers.
Legal or regulatory authorities where required by law.
These parties only receive the information necessary to perform their services.

5. Cookies & Website Analytics

Our website may use cookies and analytics tools to:
Improve website performance.
Understand visitor behavior.
Enhance user experience.
Assist with marketing and advertising.
You can disable cookies through your browser settings, although certain website features may not function correctly.

6. Data Security

We take reasonable technical and organizational measures to protect your information against:
Unauthorized access.
Loss.
Misuse.
Disclosure.
Alteration.
However, no online platform can guarantee absolute security.

7. Your Rights

Subject to applicable laws, you may request to:
Access your personal information.
Correct inaccurate information.
Delete certain personal information.
Withdraw consent where applicable.
Object to certain processing activities.
To make such requests, please contact us using the details below.

8. Marketing Communications

If you subscribe to our marketing communications, you may unsubscribe at any time using:
The unsubscribe link in emails.
Direct communication with us.
We will make reasonable efforts to remove you from marketing lists promptly.

9. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party websites.

10. Retention of Information

We retain personal information only for as long as necessary to:
Fulfill orders.
Provide services.
Comply with legal obligations.
Resolve disputes.
Enforce agreements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time without prior notice.
Any updates will be posted on this page with the revised effective date.
Need help with your privacy or personal information?
Contact us if you have questions about how your information is collected, used, or protected.
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