How long does delivery take?

Orders usually arrive within 1–4 business days in major cities and 2–5 business days nationwide.

Do you ship nationwide?

Yes, we deliver across South Africa using trusted courier partners.

Can I track my order?

Yes. Tracking details will be sent once your order has been dispatched.

Can I collect my order?

Yes, collection is available in Garsfontein, Pretoria.

How do I find my appliance model number?

The model number is usually found on a sticker inside or behind the appliance.

How can I make sure the part fits?

Send us your appliance model number or a photo of the old part for assistance.

Do you sell genuine parts?

We supply genuine, OEM-compatible and high-quality replacement parts depending on availability.

I can’t find my part online.

No problem — contact us on WhatsApp and we’ll help source it for you.

Can I return electrical parts?

Electrical and electronic parts cannot be returned once installed or used.

Do your parts include warranty?

Selected parts such as compressors may include manufacturer warranty where stated.

What if the part is faulty?

Contact us immediately if a part is faulty on first startup or arrives damaged.

Can I return the wrong part ordered?

Returns may be accepted on unused parts in original packaging, subject to approval.

Which payment methods do you accept?

We accept secure online payments via Ozow, including Visa & Mastercard debit/credit cards, Instant EFT, Apple Pay, Google Pay and major South African bank payment options for fast and secure checkout.

Is my payment secure?

Yes. All payments are processed securely through Ozow using encrypted and trusted payment technology. Your payment information is protected and never stored on our website.

When will my order be processed?

Orders are processed once payment has been received and confirmed.

Can you help identify my part?

Yes. Send us your model number or photos and we’ll assist where possible.

Do you offer installation services?

We currently supply parts only and do not offer installation services.

How can I contact support?

You can contact us via WhatsApp, email or our contact form.

What are your support hours?

Our support team is available during normal business hours Monday to Saturday.